Koodo Community

Community

Solved

I have 2 numbers on my account but one of them is disconnected Why


3 replies

Userlevel 7
Badge +4
Hi Christine, have your tied a simple reboot of the device if the account is fully paid up to date,if not try simply rebooting the device first off.
I will try thanks
Userlevel 7
Badge +4
@ Christine, your other line was disconnected back in June because the network, the CDMA one, that it was operating on was shut down. We have sent several emails over the last year to customers who were affected. We mentioned that it was coming and made special offer to swap your old phone for a new one at no cost. 

Reply