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I had data coverage in Vancouver but not in Whistler. How do I reconcile this?


I just bought a prepaid sim with data that worked in Vancouver. I just came up to Whistler and dont have data any more.

10 replies

Userlevel 7
Badge +4
There should be coverage in Whistler http://help.koodomobile.com/coverage-long-distance-and-travelling/coverage-maps Maybe you used all of your booster? Does talk and text work?
Talk and text works. I havent even started to use data yet. Its a new SIM. I dont think its use of booster? Even if so, surely I would get an update encouraging me to pay more?
Userlevel 7
aujy wrote:

Talk and text works. I havent even started to use data yet. Its a new SIM. I dont think its u...

There wouldn't be an update to pay more because there isn't pay per use data for prepaid, you'd have to buy a whole new booster in the case of using one up. are you 100% sure data was turned off? your phone may have updated an app in the background etc on its own while data was left on. 😞
Userlevel 7
Badge +4
aujy wrote:

Talk and text works. I havent even started to use data yet. Its a new SIM. I dont think its u...

Are you sure you got a prepaid data booster? Check your self serve
aujy wrote:

Talk and text works. I havent even started to use data yet. Its a new SIM. I dont think its u...

@Dennis. im sure. its on my receipt @Daniel. the SIM is less that 24hrs old and the phone was off because i was in a conference. i did try again today away from wifi and i think it worked. let me try again tomorrow
Userlevel 7
Badge +4
Have you tried resetting your APN and making sure that it's selected?
@Ivan the lady at the store set it up and it worked in Vancouver. Not inclined to touch it just in case
Userlevel 7
Badge +4
Try pulling out your sim and battery and see if that works
I didnt do a thing and its working now
Userlevel 7
Badge +4
aujy wrote:

I didnt do a thing and its working now

As long as it's working. If the issues comes back just pop back on here and we can try to see if we can dig deeper

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