If the locked device is iPhone, you can use iTunes or iCloud to bypass the screen lock. In case iTunes and iCloud can not work well, try an unlocking tool. You can google such a tool or try Joyoshare iPasscode Unlocker that I have ever used.
Suppose your locked phone is an Android device, it is better for you to search for a technical tool to unlock the lock screen.
Hope this can be of help to you.
If they haven't managed to unlock their phone in the two years since this was posted, I doubt they're trying anymore.
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