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i cant call or vice versa


i lost my iphone phone last week. i already reported it as lost and since i haven't finished paying my tab balance I decided to just get a sim card with the same number. i used my samsung s4 that came from koodo as well. this is my old phone before iswitch to iphone. my problem is if somebody will call me i can't hear their voice as same as they don't hear mine as well. i go to koodo selfserve but it says i am not registed? how come? coz i am pissed off that im planning to go to other outlet service which is good than koodo. I am a customer since july 2013

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Userlevel 7
Badge +4
Did you access self service in the past? You might have registered with another​email address. If not, you need to follow these instructions: Go to http://www.koodomobile.com/selfserve Select Register now. Enter your full name and Koodo phone number, and create your profile. Select Continue. A confirmation email will be sent to you within 24 hours.
Userlevel 7
Badge +4
Duplicate post.
See also 
https://community.koodomobile.com/koodo/topics/i-cant-call-or-vice-versa?utm_source=notification&...

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