I cannot seem to remove or manage.y add ons in the self serve app. Just keeps saying that it cannot be verified and processing at this time?? Tried using my computer vs app and still won't allow me. It tells me to refresh my page and still nothing. I've tried dozens of times both app and Internet. I refuse to pay the crazy 10dollar fee to just call and clarity. Speaking to another person because of a glitch on the server and being charged for it...Not the best customer satisfaction. I feel,at this point, it's a scam to force people to call and get charged either way. Not impressed.