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I can't register for Self Serve


I can't register for Self Serve. When I sign up I'm asked for my 'Koodo mobile phone number,' but I don't have one yet because I still need to port over my number from my previous provider. When I try to register I'm just told 'account cannot be found.'

2 replies

Userlevel 7
Badge +4
Hello Michael.

I think it needs to be done in store ...

SOURCE: http://help.koodomobile.com/getting-started-with-koodo/moving-your-number-to-koodo-new/how-do-i-move...
Userlevel 6
Hey Michael! Did you order your phone online? You should be able to sign up with your account number.  Let us know! - Melissa

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