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I can't get into my Self Serve account. What can I do?


I created a self serve account but I can't get into it now.

6 replies

Userlevel 7
Badge +4
Hello Judith,

What error message do you get?
I am linked to another email account.
Userlevel 7
Badge +4
Judith Ronaghan wrote:

I am linked to another email account.

Ahhhh.... then you have tried to set it up with two different email addresses. you'll need to contact Koodo directly to get it sorted.

 You can contact Koodo on Facebook or Twitter.  How-To: you can send a tweet to@koodo - and one of Koodo’s agents will help take the conversation private, or send them a private message from facebook.com/koodo. Koodo Phone Numbers: *611 from your cellphone, 1-866-995-6636, or +1 647-788-4337 but often means waiting on the line for a CSR, so Facebook or Twitter is usually less time consuming. 
Userlevel 7
Badge +4
Judith Ronaghan wrote:

I am linked to another email account.

Judith, not sure what email address you are trying to log in with, but it's different than the one you are using here. It belongs to James. Have you tried that one?
Judith Ronaghan wrote:

I am linked to another email account.

I don't know what this email address is at all.  Can we start over again and reregister me?  I only have judyronaghan@gmail.com.  
Userlevel 7
Badge +4
Judith Ronaghan wrote:

I am linked to another email account.

We would have to validate your account first Judy. Send us a Facebook message and we can help you from there. 

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