Koodo Community

Community

Solved

I call the customer services and waited more than one hour, but still no one answer.


The online payment doesn't work.

5 replies

Userlevel 7
Badge +4
Are you paying by credit card?

Try clearing your browser's cache and cookies
Userlevel 7
Badge +4
You can also pay via online banking with your account number.
Userlevel 7
What exactly happens when you try to make a payment?
Userlevel 7
Badge +4
Make sure that your account information (address and last name) match, both with the credit card company, and with Koodo or your payment will not go through via the website or self serve.
Userlevel 7
Badge +4
@ Herman looks like you trying to use the same card as in the past, that still worked in August. Have you contacted the issuer if there is anything up with the card possibly?

Reply