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i broke my phone and want to use my insurance for a new one


warranty

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Userlevel 7
There should be a number to call on your insurance policy. Contact them and they will arrange for repair or replacement.
Userlevel 7
Badge +4
If you are talking about Koodo's Extended Warranty 
https://extendedwarranty.koodomobile.com/en-ca/Program_One

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