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I am trying to open Play Store on my new phone but i have not been successful


I am trying to open Play Store on my new phone but i have not been successful because i am trying to sign in , it says can't established a reliable connection to the server. My phone is koodo unlocked Polaroid Link 5" and bought it from the Best Buy.

45 replies

Userlevel 7
Badge +4
Is it connected to wifi?
Userlevel 7
Why do you keep opening new threads? https://community.koodomobile.com/koo...
I am connected to wifi.

Userlevel 7
Did you sign up for a Gmail account?
Userlevel 7
Badge +4
Not sure of the need to open a second thread as you haven't been ignored in the other.... Does it work over wifi?
It works over wifi

Signing up for a Gmail account is what i was doing it for two days. Asks about existing or New one when i am trying to sign in. I tried both but it says can't establish a reliable connection to the server.
Is it possible to get more help by phone. If it is i will try to call customer service but i need their phone number.
Userlevel 7
Have You tried doing a factory reset?
I have not. If you think it works i will try. But let me know where to start please.
Userlevel 7
Settings.... Backup and reset.... Factory reset
My knowledge about phones is not good but i can follow directions. 
What happens after factory reset and what i am supposed to do?
Userlevel 7
Simin Derakhti wrote:

What happens after factory reset and what i am supposed to do?

It deletes all user data and settings and returns the device to what it should be when it was still sealed in box
Simin Derakhti wrote:

What happens after factory reset and what i am supposed to do?

What i am supposed to do now?
Userlevel 7
Simin Derakhti wrote:

What happens after factory reset and what i am supposed to do?

Follow the prompts on tge screen to setup your device
Simin Derakhti wrote:

What happens after factory reset and what i am supposed to do?

should i connect to a server or skip that.
Userlevel 7
Simin Derakhti wrote:

What happens after factory reset and what i am supposed to do?

Allow it to connect to your Wi-Fi
Simin Derakhti wrote:

What happens after factory reset and what i am supposed to do?

That's what i am doing it right now but please stay with me in case of having trouble. 
Userlevel 7
Simin Derakhti wrote:

What happens after factory reset and what i am supposed to do?

Okay we are here.... To be honest, bestbuy shouldn't have let you leave until the phone was working.
Simin Derakhti wrote:

What happens after factory reset and what i am supposed to do?

I am trying to connect to wifi as a guest access but is not accepting my password , it says invalid.
Simin Derakhti wrote:

What happens after factory reset and what i am supposed to do?

it says the guest password can be found using Cisco connect. I don't what is it>
Userlevel 7
Simin Derakhti wrote:

What happens after factory reset and what i am supposed to do?

What ? Are you connecting to your home Wi-Fi?
Simin Derakhti wrote:

What happens after factory reset and what i am supposed to do?

yes, shouldn't i?
Simin Derakhti wrote:

What happens after factory reset and what i am supposed to do?

it says ask the owner if you don't know the password.

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