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I am having trouble sending texts in Italy, what could be the problem?


Texting internationally is a problem

10 replies

I should have added that i keep getting this error message "can't send message with CARD 1 error 8"
Userlevel 7
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Do you have international pay per use long distance and international voice roaming added in add-ons via self-serve? Be sure to toggle airplane mode after you do so if you haven't already. Do you have a dual Sim phone?
I have international voice roaming but not sure about pay per use long distance, but I think so. Re: airplane mode, do you mean I should make sure it's not engaged? It certainly isn't on airplane mode, since I'm able to use wifi with it. I have a google pixel phone. I think it only has one SIM card, and I'm not sure how to access it.
I'm still waiting for some help. I can't find out how to add International Pay-per-use to my account, which might solve my problem.
Userlevel 7
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Did you look in add-ons in your selfjsserve account for it? I mean turn it on and turn it off (toggle ) so it can reconnect under having roaming enabled. You can also take the sim card out and put it back in after 10 seconds and restart.
Userlevel 7
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Goto Shop > Add-ons > International Add-ons. You will see the two options Koodo offers. 
You can also add the offers through self serve, and will need to ensure you add the free “International Voice Roaming" and / or the free “International Data Roaming” add on (click here to know how) . Note that buying any of the Travel Add-ons only nets you a savings on your roaming fees, it does not change anything about the ability of the phone to roam. Without the Voice / Text / Data Add-on, you can still roam at pay-per-use prices.
I have activated the International voice roaming but it still doesn't work!
Userlevel 7
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Vivian Lee wrote:

I have activated the International voice roaming but it still doesn't work!

Could you let us know if you toggled airpkane mode, pulled out the sim card, put it back in and restarted your phone?
Vivian Lee wrote:

I have activated the International voice roaming but it still doesn't work!

Having same issue here in Rome. How do you pull out SIM card?
Userlevel 7
Badge +4
Vivian Lee wrote:

I have activated the International voice roaming but it still doesn't work!

Depends on your phone but almost all phones these days have a sim tray and you'd use a pin or extractor pin to pop it out. You can quickly google "how to remove sim for phone x"

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