I am already on Automatic Top Up but my account has not been credited and has been made inactive. I tried calling 611 but there is an hour wait time for a response. Is there any way that we can resolve this problem now? Don't you have some sort of Chat facility? When I contract for a service and have arranged regular payment for that I expect to be given the service, and do not expect to have to wait for an hour or more while you get around to dealing with YOUR PROBLEM.