I have an HTC one V that I purchased just about 2 years ago. However, the texting app is extremely slow!! When I press on a contact for a texting conversation it will have a white loading screen for up to 5 minutes then the app will quit and go back to the main texting screen. Sometimes I have to go through this up to 5 times before it will finally load the text message. I have tried everything that has been suggested on other forums, including quitting apps that are running and deleting all my stored messages and non of this has happened. Often my contacts will not load either if I want to make a phone call or send a new text message. I have not tried a factory reset but this does not seem to work for other people who had this problem and seems like a big hassle. Has anyone had this problem and solved it? Does anyone know what the policy is like a Koodo for warranty or replacement phones if you are not satisfied with your phone?