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HTC one cannot send photo message


My dad's HTC one hasn't been able to send picture text messages for a while now. It worked a few weeks ago, and now when he tried to send, it fails and says generic network error. He has the talk and text plan, with unlimited text and picture text. He also has the pay per use data saver How come he can't send mms?!

5 replies

Userlevel 7
Badge +4
Does he have data on when he's trying to send mms? Data needs to be on to send mms. You won't be charged for the data in uses to send mms but anything that isn't closed or that will sync when you turn data on will though.
Paul "Kid Android" Deschamps wrote:

Does he have data on when he's trying to send mms? Data needs to be on to send mms. You won't be ...

Yes the Data is on
Yes the Data is on.
Userlevel 6
Badge +4
Make sure that your APN settings are correct... http://koodomobile.com/en/ab/non-koodo-phone-data-setup.shtml Make sure you have good coverage... Also I guess there was a network issue since a lot of members of the community commented about that... If still does not work after checking settings and what Kid suggested, you may always contact Technical Support and they will give you further assistance..
Userlevel 6
Camilo_A wrote:

Make sure that your APN settings are correct... http://koodomobile.com/en/ab/non-koodo-phone-d...

I think its the HTC ONE V. The current HTC ONE is not released in Canada yet, unless bought out of country. In this case Annie, call customer service by dialling *611.

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