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How to unlock my phone?

  • 3 March 2019
  • 5 replies
  • 23541 views

Hi Koodo,

I am trying to contact Koodo, but where is the email us button. I recently cancelled my phone line because I was moving out of the country and now I found out that my phone is locked. How do I unlock my phone? I could not do it through self-serve.

Thank you very much.
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Best answer by Robert T 3 March 2019, 18:53

Unlocking your Koodo phone is free! And you might be able to do so via Self Serve, if you qualify. Log into Self Serve using the link below and click "manage" beside "Unlock your phone".

Login to Self Serve



If you're unable to unlock your Koodo phone in Self Serve, you'll need the help of a rep --> https://koodo.ca.ada.support/chat/?language=en
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5 replies

Userlevel 7
Badge +4
Unlocking your Koodo phone is free! And you might be able to do so via Self Serve, if you qualify. Log into Self Serve using the link below and click "manage" beside "Unlock your phone".
Login to Self Serve

If you're unable to unlock your Koodo phone in Self Serve, you'll need the help of a rep --> https://koodo.ca.ada.support/chat/?language=en
Badge +4
You can also send them a message through Facebook or Twitter. Have the IMEI number of the phone handy to give them. There is no email address to use.
Userlevel 7
Badge +4
Check the time of the phone purchase, if you bought if after 1Dec2017, your phone should be unlocked already.

System UI keeps on popping up and than it says something about unlocking the phone to view notices

Badge +4

System UI keeps on popping up and than it says something about unlocking the phone to view notices

Which phone do you have?

Are you locked out of your phone? (not able to enter pin, pattern or password)

If this is an Android phone, which Android version is the phone running? (Settings > About Phone) 

On some phones, you can disable a few of the System UI notifications. Disabling advanced protection under the biometrics (fingerprint) settings may help, (if applicable). Other methods suggest to factory reset your phone. Need more information, though.

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