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how to suspend services?


Hello. I would like to know how can i suspend all services until i get back to Canada? i'm not using the services right now because i'm in a different country and i still have to pay. Thanks!!

6 replies

Userlevel 7
Badge +4
You can not suspend services for free unless you want to cancel your account. The only option to "suspend" and keep your number and plan is to switch to a seasonal hold for $15/month.
Userlevel 7
Allan wrote:

You can not suspend services for free unless you want to cancel your account. The only option to ...

Suspending your account is a plan change. If your current plan is no longer available when you decide to reactivate your phone, you'll need to change to an available plan at that time. Suspending your account does not guarantee your plan will be available...just yiur service and phone number.
Userlevel 3
Hey Livia! I found an account linked to your email address and it seems like your account is already cancelled. 

I you would like to discuss further about the cancellation and the possibility of resuming your service, we invite you to contact us on Facebook or Twitter through private messaging. 

Thank you! 
I would like to suspend service on my wifes phone who is travelling abroad for 90 da
ys how do I go about doing this on self serve please respond on my email account sam.raza1974@gmail.com
Userlevel 7
Badge +4
Samar Raza wrote:

I would like to suspend service on my wifes phone who is travelling abroad for 90 da
ys how do I ...

You will need to contact Koodo, Samar. You can do so by calling 611 or by using Facebook private message (probably faster). 
Your wife will have to pick an in market plan when she comes back, so if she is on a great grandfathered plan, it might be best to just keep this one 🙂
Samar Raza wrote:

I would like to suspend service on my wifes phone who is travelling abroad for 90 da
ys how do I ...

Thank u very much for prompt response

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