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How to return a phone purchased online?


I would like to know if there is a protocol for returning a phone I am unsatisfied with, whilst keeping my account with Koodo? I recently switched from Rogers and upgraded my Note 3 to an S7, but I am very disappointed with the S7 and would really like to return to using my Note 3 (In anticipation of buying a Note 8 eventually).

It has been less than 15 days since my purchase and the phone is in brand new condition. Could I bring it in store to expedite the process? I'm concerned that by the time I receive an answer it will be too late and I will be forced to keep using this phone... Any help is much appreciated!!

6 replies

Userlevel 7
You need to contact koodo via email to the webstore or you can try messaging koodo through a twitter dm or a Facebook message. That's the best way.
Userlevel 7
Badge +4
No if purchased online you cannot bring it to a store. Check this link for more info Click "what is your 15 day guarantee" or other options for answers to your question after clicking that link below http://help.koodomobile.com/getting-s...
Userlevel 7
Badge +4
Hello there,

I'll just add 2 more details about what has been mentioned above.

• Money back guarantee (MBG) is 15 days from date shipped (15 calendar days, not business days)
• If the customer wants to return the phone, they must request a return mailer before the end of the 15th day
Userlevel 7
Robert wrote:

Hello there,

I'll just add 2 more details about what has been mentioned above.

• Money back gua...

Is that in the link above?
Userlevel 7
Badge +4
Robert wrote:

Hello there,

I'll just add 2 more details about what has been mentioned above.

• Money back gua...

Yes
Userlevel 7
Robert wrote:

Hello there,

I'll just add 2 more details about what has been mentioned above.

• Money back gua...

Imagine that.

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