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How To Remove US Add On and Get Unwanted Charge Reversed?

Hi There, I travelled to the US on holidays and added the US Roaming Add On for $15 to my phone for just 1 month. Unfortunately, Koodo kept this Add On on my phone and charged me again this month for it. How can I remove this and get the charge reversed? Thanks, Candace

2 replies

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Hi Jonathan I, Thanks for the reply... turns out I was reading my bills wrong. One month, I was charged for US Roaming and the other month, I was charged for the Add On. The reason I couldn't find anyway to "remove" the Add On online was because it wasn't there. Thanks for the pointer.