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How to get rid of the Koodo "sign in to network" text I get every 15 minutes.


Just bought a Moto G and signed up for Koodo prepaid. Setup went fine, but I get this annoying text message every 15 minutes to "sign in to network". After I click on it, it says Your unable to access the web cause of one of the following reasons. I can access the web thru my Wifi. How do I stop this text message?

16 replies

Userlevel 7
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Is it an actual text message or a notification from the phone?
Timo Tuokkola wrote:

Is it an actual text message or a notification from the phone?

I believe a text
Userlevel 7
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Timo Tuokkola wrote:

Is it an actual text message or a notification from the phone?

Can you post a screenshot of what it looks like, Deb?
Timo Tuokkola wrote:

Is it an actual text message or a notification from the phone?

Actually my daughter said it's a notification. The first message appears from top of screen. Then I swipe down.

Timo Tuokkola wrote:

Is it an actual text message or a notification from the phone?

The second image appears when I tap the first. I don't have a data plan but do leave it on to accept pics and some iPhone messages.
Userlevel 7
Badge +4
Userlevel 7
Badge +4
Timo Tuokkola wrote:

Is it an actual text message or a notification from the phone?

Try going into settings and then data usage and try turning mobile data off if it's not off. If it is off then try restricting your background data Which you will find when you tap on the 3 dots up in the right hand corner. Let us know if either of these fixed the issue and the notification stops popping up or if it still persists.
Timo Tuokkola wrote:

Is it an actual text message or a notification from the phone?

Thanks Timo and Paul. I did both and no luck. What I have discovered is when data is on, and I turn off my wifi the message comes thru. My guess is that's because I can't get web access without wifi. They're trying to sell me data. I don't have a data plan, as I use my wifi, but leave data on to receive pics and some iphone messages.
Userlevel 7
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Timo Tuokkola wrote:

Is it an actual text message or a notification from the phone?

The notification is from your phone, not from koodo. It's trying to access the internet through the koodo network, which is blocked because you don't have a data booster. The phone doesn't know this is why the data isn't working and assumes that the connection isn't working because you need to sign in, which is why it prompts you to do so. Nobody is trying to sell you anything.
Timo Tuokkola wrote:

Is it an actual text message or a notification from the phone?

Can I turn it off?
Timo Tuokkola wrote:

Is it an actual text message or a notification from the phone?

I also had this problem. I just ignored it before but thought I might try and solve it when I got my new phone.

I turned cellular data off and stopped getting the notification. I noticed two things:
  1. My battery life significantly improved, presumably because my phone wasn't always looking for the network.
  2. I could not send or receive pictures or receive group texts. Not much of an issue for me. If I want to do these things I just turn cellular data back on; a quick finger swipe and poke on a Pixel2 
Userlevel 7
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If it's a notification from the phone, try rebooting the phone.
Sophia wrote:

If it's a notification from the phone, try rebooting the phone.

Tried, no luck
Userlevel 7
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Do you have cellular data on your phone or do have a data block on your account?
Userlevel 1
Paul "Kid Android" Deschamps wrote:

Do you have cellular data on your phone or do have a data block on your account?

I have the same problem and have data block on my account.
Userlevel 7
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Paul "Kid Android" Deschamps wrote:

Do you have cellular data on your phone or do have a data block on your account?

Can you start a new thread please Jan? State your problem, and we'll probably be able to help you out...

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