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how to file a claim

I am withTelus...I have a galaxzy S4 and can"t replaced it  Sept 2017.  My phone keeps freezing or simply shutting down I constantly have to take the battery  out and then it resets itself and its fine, however I reallly don't like to do that.  I took it in to Telus and they suggested  I request for a replacement as there is no physical damage to it and that it is just acting up.  I do have warranty on it.  I am trying to place the claim online however it is impossible, suggestions?

1 reply

Userlevel 7
Badge +4
You'd probably be better off asking at Telus 's forum at forum.telus.com . As for warranty claims, you should be able to get it done at a Telus store without issue.