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How to deactivate a prepaid Koodo phone and can I transfer the balance?


Hi, I am attempting to deactivate a pre-paid phone. Can any of the balance be transferred to my regular Koodo tab plan? Also, where online at Koodo self-serve can I deactivate the phone? I do not want to pay $10 to do this by phone as it seems this is now your policy...? Thank you : )

4 replies

Userlevel 7
I do belive that you can do this but you have to call in. Don't worry, you can't do this on your own online so they won't charge you.
Userlevel 7
Badge +4
Chad Burr wrote:

I do belive that you can do this but you have to call in. Don't worry, you can't do this on your ...

Is transferring prepaid funds to post paid still an option?  if it is, I believe this would be if you opened a new account only
Userlevel 7
Badge +4
Have you already opened a new postpaid account or looking how to do such thing. If you're looking how to switch here's the procedure!

Just go to Koodo and sign up for a new account and port over your Koodo prepaid number. It's like porting in from a different carrier. Also, you can go online and apply for postpaid service, you'll need a new sim as the prepaid sims are only good for prepaid. Koodo will run a credit check and send you a new sim card. Just pop the new sim into your phone and off you go. 

If you go in-store don't forget bring proper ID for the credit check.

If you're keeping your number you can set everything up right online. Just keep your prepaid service active so you can port the number over to the new sim. You can still use the same phone too!

Switching in either direction is like moving to a completely different company. The SIMS won't work, you will lose whatever investment you have in minutes, tab, etc. Your self-serve become historical and you have to re-register all over again. So best to do it when you've just about exhausted your account. 
Userlevel 7
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Robert wrote:

Have you already opened a new postpaid account or looking how to do such thing. If you're looking...

There may be an option to transfer the remaining balance from prepaid as mentioned above. The only thing that's lost for certain is the remainder of base plan and active boosters.

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