Koodo Community

How to cancel service while travelling (no calling/phone stolen)

I am travelling in SEA for a long time and my phone was just stolen so I would like to cancel my account. 
It is very difficult for me to call while away and I no longer have my phone so I can't do 611. 

How do I go about cancelling my service online?


2 replies

Userlevel 7
Badge +4
Unfortunately you must call in. You can use a VoIP service to call the 1800 number for free. You do have the option to suspend service online but you will still be paying full price.
Userlevel 7
Badge +4
VoIP service could be Skype for example!