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How to cancel Koodo accounts


13 replies

Userlevel 7
You must call in and speak to a customer service rep to cancel. May I ask why you want to cancel?
I have a extra phone line I want to cancel it?
What should I do in this case?
Userlevel 7
Robin Banerjee wrote:

I have a extra phone line I want to cancel it?
What should I do in this case?

Contact koodo via Facebook messenger or Twitter dm. They'll verify your account and take it from there.
Robin Banerjee wrote:

I have a extra phone line I want to cancel it?
What should I do in this case?

Thank you so much.
Robin Banerjee wrote:

I have a extra phone line I want to cancel it?
What should I do in this case?

Good luck getting in touch with them. 

Just been on the phone with Customer Services. Chose the option for callback and half hour later got a callback. The lady on the other end said I needed to be transferred to the mythical 'Cancellations Department' at which my BS alarm went into overdrive. Got transferred through to an automated system with no option for callback. Half hour wait and have given up. Now expecting to jump through a few rings of fire to cancel a monthly service that you should patently be able to do on Self Service. What a swiz!
Userlevel 7
Badge +4
If you wish to keep the number, you can contact the provider you want to go to and ask to port over. That way you don't have to be put on hold to wait. If you just want to cancel it and that's it then unfortunately you wil have to wait. Best to try at 9am when call times are shortest.
I would like to speak to a live person to explain account details. what number can I call.

I would like to speak to a live person to explain account details. what number can I call.

Userlevel 7
Badge +4
You can call 611 to ask questions. You can also open a new thread here and ask us and we can likely help.
Userlevel 7
Badge +4
You can also contact a Koodo rep via Facebook or Twitter private message. I usually find this to be faster than calling in. The links are at the bottom right of this page (the icons).
I am moving out of the country so I will not be using my account"..............pleas cancel it Thank you
Userlevel 7
Badge +4
Tom Owens wrote:

I am moving out of the country so I will not be using my account"..............pleas cancel it T...

You have to contact them to cancel your account.
*611 from your phone or send them a message through FB.
https://www.facebook.com/Koodo

You can check your account status for 90 days after you canceled it through self serve.  You should check it to make sure everything is done.

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