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how to active a phone


Active a new phone I just got but didn't active it yet

4 replies

Userlevel 6
Hey Hayley.
Just head into a Koodo store if you don't already have a Koodo account or need a sim card for it.
If you already have a sim for it, just pop it into the phone!
If the sim isnt active yet (like if it wasnt already in your old phone) then you can activate it in self serve.
Let us know if you have any other questions!!
Userlevel 7
Badge +4
And restart your phone after you activate your phone/SIM card.
You can't activate a phone online if you are on a monthly plan. I received my new phone and had to call to activate it. I also had to wait over 15 minutes. This should be available as a self serve option. 
Userlevel 7
Badge +4
Tim Reid-Wilkinson wrote:

You can't activate a phone online if you are on a monthly plan. I received my new phone and had t...

You are right that you can’t activate your monthly account through online . BUT, this poster was talking about Prepaid account. And this is over 2 years old... You can always post your own questions and/or suggestions.

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