I cannot access my Self Serve. My boyfriend can access his account on my and his computer, but cannot access mine on either. I think I forgot to pay my bill at one point, so I had to pay double a few days ago, and then a new bill came in today with how much one month could be. I do not think they would charge me double, even without a warning text (I did not get one from the month before). I know this is my fault for not paying on time, I just forgot I was not on direct debit for this. I just want to know how much late fees are per month, so I can make sense of this all.