Koodo Community

How long until I get my data (new phone)


I got a new phone This Christmas and I'm wondering why my LTE is not working yet..do I have to wait until next month or...what?

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Userlevel 7
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Austin, is everything else working (calls & texts)? Are you on prepaid or postpaid? If prepaid do you have a plan that includes data or a data booster? Check and make sure your APN settings are set to those of Koodo's in the settings of your device.
Paul "Kid Android" Deschamps wrote:

Austin, is everything else working (calls & texts)? Are you on prepaid or postpaid? If prepaid d...

Yes everything is as it is supposed to be but my data won't work
Userlevel 7
Badge +4
Paul "Kid Android" Deschamps wrote:

Austin, is everything else working (calls & texts)? Are you on prepaid or postpaid? If prepaid d...

Hi Austin,
What phone are you using? are they from Koodo? Are they compatible with Koodo network?
Have you checked if your APN was set correctly to Koodo as per this: https://www.koodomobile.com/help/setting-data-your-non-koodo-phone

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