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How long to get phone


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Userlevel 7
Badge +4
Hello Crystal.

We would need a little more details in order to understand. Have you ordered your phone online through Koodo's site? Have you sent your phone for repair? What is exactly your concern?
I'm pos to get a replacement phone and they said 2 days now it's been a week
Userlevel 6
Hi Crystal, since we can't access accounts form here, it's hard to find out the answer. Once we received your phone, it normally takes 5 to 7 days to receive the replacement phone. Send us an email via your Self Serve account using this link and we'll have a look http://koo.do/11eMLdy :) Thank you!

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