I ordered the LG G6 three days ago, and I haven't heard anything from Koodo since then. I understand that it takes time for the phone to get to me, and I don't mind waiting. My current phone is still fine until it gets here. The radio silence I've gotten since my order is bothering me, though. I got one email, right away, saying that I would receive another email once my order is approved. Three days later, still no new information on the status of my order. My credit card has been charged and I've been given a new tab, but I haven't been given any information on my order at all.
How long does this usually take? Is the complete radio silence normal for Koodo? And if it is, Koodo, you need to work on a new system to allow customers to stay informed! People don't like making major purchases, and then going an indeterminate amount of time with no information on said major purchases. Even a simple tracking page that says what stage my order is in would be fine. Is it being processed? Is it approved? Is it awaiting shipment? It gives me anxiety knowing that my money is gone and my tab is increased, and I have no idea what stage my order is in.