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How I can cancel my account with holding my number for 3 month's, online?


How I can cancel my account with holding my number for 3 month's,   I do not want to call 611 and holding for more than 2 hours, I just want to do it online,,, is that possible?

7 replies

Userlevel 7
Badge +4
Cancelling requires that you call in. If you wish to keep your number and have service somewhere e else you can call them to port over and you wont have to call Koodo.
Goran wrote:

Cancelling requires that you call in. If you wish to keep your number and have service somewhere ...

I do not want to have service, I just want to stop my plan and service for a few mouths.  
Userlevel 6
Badge +4
Hi there! You can send a secure e-mail to Koodo, or contact them via Social Media with your request to place your account on seasonal hold... It will take some time for the request but you will hear from Koodo... If the request ia to Cancel, you definitely have to call to get it done, I will suggest to call after Tuesday to see if volume of calls is lower by then...
Camilo_A wrote:

Hi there! You can send a secure e-mail to Koodo, or contact them via Social Media with your r...

Thanks
Userlevel 7
Badge +4
Do you mean you want to place your account on seasonal hold?
Dennis wrote:

Do you mean you want to place your account on seasonal hold?

no, I want to travel for 3 months, after that I want to get my number back...
Dennis wrote:

Do you mean you want to place your account on seasonal hold?

Right know I want to cancel my account and the service without calling koodo,,

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