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How do you know if Koodo support has received your email?


 I sent an email to them because I had details I didn't want to share online.

I had a lot of strange data activity on my phone. In a span of say 15 minutes my data allotment was practically used up. I was driving and not using my phone. This has never happened to me before and I've been a customer for about 1 1/2 years. 

I'm using a Samsung Note 2. 

I called on Tuesday and was told there was a glitch in the system and that I won't be charged for the overage (currently at $25). But I logged in today and saw the overage fee tacked on.

To complicate things further, I have no way of knowing how much data I'm really using. Since the online system and #123 say the same thing. This is very  frustrating. 

I sent an email on Thursday as a follow up. But I didn't receive an auto reply... not sure if Koodo has one?

Thanks,
B

2 replies

Userlevel 6
Hi Barbara, did you use this link to contact us http://koo.do/11eMLdy? You should normally get a reply within 1 business days. However, we may have a higher volume of emails and it could take a bit longer before you get a reply. No worries though, we'll get back to you 🙂 Thanks! 
Hi Yannick,

Yes I did use a link that looks like that webpage. Typically, how long should I wait before calling again?

Thanks,
Barbara

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