Koodo Community



How do I unlock a Koodo phone when I have a code bought from Koodo?

I purchased an unlock code from Koodo, but don't know how to use it, and when I bought it, no one said a word about how to use it. Can you please tell me EXACTLY what to do for a Samsung Galaxy S4 Model SGH-1337M with ANdroid Version 5.0.1? Your phone service tells me it's unavailable, and your web page is unhelpful in this regard.

2 replies

Userlevel 7
Badge +4
You need to put a SIM card from another carrier. It will then ask you to insert the unlock code. Have you tried that?
Badge +4
Another option if you don't have a SIM card from another carrier, is to enter #7465625*638*# into the phones' dialpad. When you enter the last symbol (#) the phone will show a Network Lock window (below) and an area to enter your unlock code. After entering the eight digit unlock code, tap OK. You should see messages like, verifying unlock and network unlock successful. Tested this on an S7 Edge, so it should work with your S4. If it doesn't work, you'll have to go with Robert's suggestion.