Koodo Community



how do i turn on my data for samsung galaxy s3

I bought data 2 days ago online but my phone isn't receiving data when my mobile data is on.

2 replies

Userlevel 7
If you block data on the account level, log into self-serve and look under add-ons, do you see "data block"? if so, go to the remove add-ons section and you can remove it. Is data enabled on your phone? Settings -> more settings -> wireless and networks -> mobile network -> packet data (make sure it has a check mark on it)
Userlevel 1
You might also have an APN issue especially if your phone isn't originally a koodo phone. The APN is very easy to fix and takes about a minute to do, just do a search on Koodo on how to change your APN.