Koodo Community



how do i top up with a card?

3 replies

Userlevel 7
Badge +4
log into self serve > Billing > Choose "one time payment" > Choose payment method
Userlevel 7
Badge +4
If you are a new koodo prepaid customer you need to activate your account by going to - activateprepaid.koodomobile.com
create your prepaid self serve account, and you can add in your top up card when it asks to top up via credit card or top up voucher.

if you are not a new prepaid koodo customer you can top up by dialing *611, using your pin number or by going to self serve on the koodomobile website and add the top up voucher.

Also, if you are not a new customer, the $35 and $50 base plans now include Canada wide calling! if you have had either of these plans previously, you will need to change it to the new ones BEFORE adding you new top up PIN.
Userlevel 4
Hello Donald! Were you able to top-up successfully thanks to Mayumi's and Paul's suggestions? Thanks for the update 🙂