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How do i send my phone in for service


I recently purchased a Samsung Galaxy S6 with the extended warrenty. i dropped my phone and need to send it in for a new one. how do i do this?

13 replies

Userlevel 7
Badge +4
This link should help: http://extendedwarranty.koodomobile.com/en-ca/
Userlevel 7
Dennis wrote:

This link should help: http://extendedwarranty.koodomobile.com/en-ca/

Is the phone damaged from the drop? That kind of physical damage isn't covered. Check the terms of your warranty for more information.
Userlevel 7
Badge +4
Dennis wrote:

This link should help: http://extendedwarranty.koodomobile.com/en-ca/

The extended warranty covers 2 oopsies
Userlevel 7
Badge +4
Dennis wrote:

This link should help: http://extendedwarranty.koodomobile.com/en-ca/

$49 charge applies to accidental damage.
Userlevel 7
Dennis wrote:

This link should help: http://extendedwarranty.koodomobile.com/en-ca/

Oops, you're right Dennis, I am full of duh.
Userlevel 7
Badge +4
Dennis wrote:

This link should help: http://extendedwarranty.koodomobile.com/en-ca/

Happens to all of us Chad. It was my first thought as well.
Userlevel 7
Dennis wrote:

This link should help: http://extendedwarranty.koodomobile.com/en-ca/

That warranty is a heck of a value Tbh it just paid for itself many times over.
Userlevel 7
Badge +4
Dennis wrote:

This link should help: http://extendedwarranty.koodomobile.com/en-ca/

Lol... It's similar to Apple care. $99 upfront but $79 for a hardware exchange. But without Apple care, hardware exchanges are around $359 for the iphone 6 at Apple stores. https://support.apple.com/kb/index?page=servicefaq&geo=Canada&product=iphone&locale=en_CA I personally never choose the extended warranty. But I'm anal about taking extra care of my phone
Userlevel 5
Dennis wrote:

This link should help: http://extendedwarranty.koodomobile.com/en-ca/

It's actually $129 upfront now, or $7/month (still $79 for hardware exchange).
Userlevel 7
Badge +4
Dennis wrote:

This link should help: http://extendedwarranty.koodomobile.com/en-ca/

Yuck. Apple keeps jacking their prices
Userlevel 7
Dennis wrote:

This link should help: http://extendedwarranty.koodomobile.com/en-ca/

Yum, Apple Jacks
Userlevel 1
Just drop it off at your local Koodo store.
Userlevel 6
Joshua Su wrote:

Just drop it off at your local Koodo store.

Hi Joshua, the process is different with the Extended Warranty. Have a look http://koo.do/1II8Esw 🙂 Thank you!

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