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How do I send a phone back


I ordered a Nokia phone from Koodo to replace my old, worn Koodo phone. There's nothing wrong with what Koodo did but the phone simply isn't what I'm looking for. I haven't even activated it yet. Do I just put everything back in the box the best I can and send back? Can I then order another? Will this complicate how the Tab is used? Thank-you

3 replies

Userlevel 7
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From Koodo's website : Online purchases should be returned via mail and can be initiated by calling *611 from your Koodo Mobile phone, toll free at 1-866-99-KOODO. We will send you a pre-paid, self-addressed envelope to ship the mobile phone back to us. http://help.koodomobile.com/getting-started-with-koodo/before-you-purchase/what-do-i-need-to-do-to-return-my-phone
Userlevel 2
take it to the koodo kiosk and you can exchange or return.
Userlevel 6
PD wrote:

take it to the koodo kiosk and you can exchange or return.

Hi there, Mayumi is right. Returns for phones purchased online are not accepted at Koodo dealers and retail stores. Thank you!

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