I have just spent 3 hours on hold to contact them to unlock a phone that I locked last night since it appeared to have been stolen!! Turns out a friend took it in error and I got it back just before 6pm EST time tonight. Office hours close at 7pm so got on the phone about 615....waited over an hour and apparently pressed the wrong number for a department because when I got a person, they said I had the wrong department and transferred me. About an hour and a half later I got to choose an option again only to be told they were busy and to try back later!!! Yup....3 hours on the phone to get my service back on only to be told oh well...too bad....call back later???? This is the only company that I have ever had such terrible customer service like this from!! Totally disgusting....can't wait to switch to another carrier!!! Anyone else have the same issues?