I'm having the same problem, and when I call *611 I just get stuck in a phone loop with no people...
[b]Unable to process request Unable to process request [b] [b]Our site is currently experiencing technical difficulties, so we are unable to process your request at this time. [b] [b]Please try again later. [b] [b]To regain account access, call us at 1-866-99-KOODO (1-866-995-6636) or *611 from your mobile phone.[b]It's a free call. Now whenever I try to reset my password and log in it locks me out for 30 minutes. I need to speak to someone for sure. It's a circle and nothing is working. I'm glad they won't charge me in these cases? I would hope not.... ??Thank you!
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