Koodo Community

How do I get the KaiOS store to open on my Alcatel Go Flip 3?

  • 2 February 2021
  • 2 replies
  • 64 views

I have been with Koodo for a long time, and recently switched to a Flip 3 because I wanted to ditch my smartphone and be less distracted, but also have basic functionality. The whole reason for going with this phone was the availability of basic apps via the KaiOS store.

Unfortunately, I am unable to actually open the KaiOS store on my phone. I click on the icon, and I just get an endless “loading” screen. I even turned the screen timeout off, for curiosity, and found that it was still spinning after half an hour.

I did all of the recommended tricks: reset the phone, took out the SIM and battery, updated the system software, etc. There was a suggestion on another similar thread to update the KaiOS store, but unless this is done via the general phone OS update (i.e. system, device, more info, software update), there’s no way to do this specifically (and if it is done the way I described, I’ve already followed that step anyway).

When I first got the phone, I had to manually change the time to pre-2020 just so that the text input work would work (!? but thankfully the most recent update fixed that problem), and I haven’t been able to access the store. Very disappointed. Disappointed too that there are such paltry help offerings from Koodo-- we are basically left to fend for ourselves here in the community and just throw ideas at the wall until something sticks.


2 replies

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You’re not alone. I’ve read quite a few complaints about this issue on Reddit. 

There is mention of a KaiOS 3.0 update which is in the alpha testing phase and should be available at some point in the middle of 2021. Nothing said about any other devices receiving this update.

https://www.reddit.com/r/KaiOS/comments/la057p/i_asked_energizer_if_kai_os_30_will_be_released/

There are some flip phone offerings on Amazon Canada’s site. They too utilize a proprietary operating system, (e.g. Nucleus OS). This is because most of these feature phones typically have a limited amount of RAM and storage space, which means that the size of KaiOS or Nucleus OS has to be kept fairly compact.

You can try getting in touch with Alcatel to see if they can offer you an explanation.  

https://ca.alcatelmobile.com/contact-us/

You’re not alone. I’ve read quite a few complaints about this issue on Reddit. 

There is mention of a KaiOS 3.0 update which is in the alpha testing phase and should be available at some point in the middle of 2021. Nothing said about any other devices receiving this update.

https://www.reddit.com/r/KaiOS/comments/la057p/i_asked_energizer_if_kai_os_30_will_be_released/

There are some flip phone offerings on Amazon Canada’s site. They too utilize a proprietary operating system, (e.g. Nucleus OS). This is because most of these feature phones typically have a limited amount of RAM and storage space, which means that the size of KaiOS or Nucleus OS has to be kept fairly compact.

You can try getting in touch with Alcatel to see if they can offer you an explanation.  

https://ca.alcatelmobile.com/ wobble man contact-us/

Thanks, I give it a go to figure it out.

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