Koodo Community



how do I delete email and password of the person I bought the phone for but its under my name and visa

Want to get this kid of my account but I don't know his email password but its understand my visa and my account

3 replies

Userlevel 7
If it's your cc and your account but you don't know the login information, call koodo in the morning and explain your situation. You'll likely still be responsible to pay any outstanding tab balance in order to cancel his service. Good luck
No I don't want to cancel I just want access to my account its under my visa and name but his email and pin I do not remember I need to get in to do bills
Userlevel 7
Either way you'll need to speak with koodo directly, we are just customers like you and don't have access to your account.