Koodo Community

Community

Solved

how do i chat with a koodo customer support worker?


My phone was stolen and i need to cancel my plan and deactivate my phone, if anyone can tell me how to get in contact with koodo support on the computer that would be great. thank you.

12 replies

Userlevel 7
You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Operation Monday - Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm L
Userlevel 6
Chad Burr wrote:

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Oper...

why not log into self-serve so that you can block your phone stolen yourself instead of emailing in or calling in. This way you'll be sure that anyone that does find it can't use it to rack up charges!!
Chad Burr wrote:

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Oper...

Hi Chad,
I have a Koodo MOTO Z cell phone that I would like to unlock. I have transferred my cell service to another carrier and they advised I could contact Koodo to unlock my cell with them, so I could use it as a back-up.
Thanks,
MEl
Userlevel 7
Badge +4
Chad Burr wrote:

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Oper...

You will have to call Koodo to unlock your device. I would personally suggest buying an unlock code through ebay though as Koodo will charge you $35-$50 where you can get one on ebay for about $5-$15. http://m.ebay.ca/sch/i.html?_pgn=1&is...
Userlevel 7
Badge +4
Chad Burr wrote:

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Oper...

Your account have to be active if you want to unlock your phone through Koodo.

How do I know if I am eligible to get my Koodo phone unlocked?
http://help.koodomobile.com/getting-started-with-koodo/sim-cards-and-non-koodo-phones/how-do-i-know-...

You can check unlock service through 3rd party, and you could do it cheaper. 
Chad Burr wrote:

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Oper...

it is so stupid that koodo would cancel my fone that my daughter got me.....n they think there a good company but I don't thidont ...
Chad Burr wrote:

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Oper...

I'm not gona recamend any of my friends to koodo...
Userlevel 7
Badge +4
Chad Burr wrote:

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Oper...

Looking back at your previous replies you have mentioned here on the forum when you are going to make payments, and that your phone has been cut off.
If you can't manage to make a payment on time you have to contact Koodo directly and let them know of this and see if you can work something out.
Userlevel 7
Badge +4
Chad Burr wrote:

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Oper...

They don't cancel/suspend your service without reason.

Do you have a question? Then please post your own question using this link.
https://community.koodomobile.com/koodo/topics/new
Userlevel 7
Badge +4
It is not possible to call them from computer. You would need a phone (read public phone) or you could try via Skype. Maybe it'll work since the number is toll free!
I just want to let you know that I don't want you phoning my daughter's phone any more..
Userlevel 7
Frances Etienne-Charlie wrote:

I just want to let you know that I don't want you phoning my daughter's phone any more..

What?

Can iu provide more details?

Reply