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how do I change my billing from pay with credit card to be able to pay with debit?


5 replies

Userlevel 7
Badge +4
In your self serve, go into your preauthorize payment section and change it here
Userlevel 3
Hello  Amanda, 

You can change your preauthorized method of payment directly on your Self-Serve.

Many thanks!
Veronica wrote:

Hello  Amanda, 

You can change your preauthorized method of payment directly on your S...

When I call it tells me I will be changed ten dollars for account changes made by customer service representative. Why is this the case if I can't change my billing information online?
Userlevel 6
Veronica wrote:

Hello  Amanda, 

You can change your preauthorized method of payment directly on your S...

Hey Caigeann! The message indicates "You will be charged $10 for changes made by a rep that can be done for free on self-serve". We do not charge customer service fees for changes that cannot be done online.  You can find more information about what we charge for on this link http://koo.do/1PBsWVQ under "call us".  Hope this clarifies things 🙂!
Userlevel 7
Badge +4
@ Caigeann Would you mind letting us know what was the problem? I understand you tried to update your payment details. Do you remember what the problem was? 

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