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How did an OS update from Android turn all my app permissions back on and how/why did it also shut off my data limit settings?


There was a recent Android OS update on my phone and unbeknownst to me it somehow turned all my apps permissions back on to update using data, which I'd had turned off before. It also turned off my data limit settings, which I'd had turned on before the update.

My question is why would they make those two things happen? It not only pisses off their customers, that had no choice but to allow the update and now are going to end up having to pay more of our hard earned money, for something we had no control over...

My data went almost 400 kb over its limit without asking my permission...I don't feel that this is acceptable, especially when I had it set to only update apps using Wi-Fi and to warn me way before my data limit was exceeded, before the Android OS update occurred.

Please help to understand how this happened and how we are going to get the money back for the over-the-limit data usage?

12 replies

Userlevel 7
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Sometimes an OEM puts that in an update. It's definitely annoying and not cool but Koodo can't really help that. Maybe Koodo could insist on it not doing that. Which phone do you have that it happened? Was it a major update? 400kb thankfully is only a small amount over and the overage charge would be minimal. You need to send a private message to Koodo via Facebook Messenger or DM via Twitter since it's a billing dispute. Be polite and considerate since there's no guarantees since it's an OEM fault I'd say.
I've got the Galaxy S5 Neo. I also noticed that my phone no longer accesses the available Wi-Fi anymore.Why, I can't figure that out, isn't it accessing it, because the Wi-Fi button is lit up and should be usable?
Userlevel 7
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Julie wrote:

I've got the Galaxy S5 Neo. I also noticed that my phone no longer accesses the available Wi-Fi a...

Won't at all or won't automatically? Restart your phone and if it still won't then reset network settings. That will also erase all Wi-Fi and BT credentials saved
Julie wrote:

I've got the Galaxy S5 Neo. I also noticed that my phone no longer accesses the available Wi-Fi a...

Won't at all. I've restarted it a couple times since the update, hoping it would self correct, but no luck yet. I'll try rebooting it again and if that doesn't work I'll see if I can find the network reset. 
Userlevel 7
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Have you tried connecting again? Maybe it erased the password as well...
Robert wrote:

Have you tried connecting again? Maybe it erased the password as well...

Do you mean my Wi-Fi password or my overall phone password or something else entirely? I would assume Wi-Fi but I know what happens when you assume something so I like to double check. 😃
Userlevel 7
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Robert wrote:

Have you tried connecting again? Maybe it erased the password as well...

WiFi.
Robert wrote:

Have you tried connecting again? Maybe it erased the password as well...

That didn't work either. 😞 It connects to the Wi-Fi but immediately disconnects.That update made my phone nuts...it sure isn't acting like my phone and every time I see that data going up I get a bit more angry. 😞
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Go in to Settings > Connections and under Wi-Fi, verify that you are connected to a wireless router. If not, tap where it says 'Wi-Fi On' and search for your wireless router name or SSID in the list. When the name of the router or SSID is found, tap on it and enter its password. The Wi-Fi symbol lit up just means that Wi-Fi is enabled and scanning.  
rikkster wrote:

Go in to Settings > Connections and under Wi-Fi, verify that you are connected to a wireless r...

It connects but immediately disconnects each time it connects. I don't know what is wrong with it and I noticed my apps were turned on again, without me doing it and more data was used. So much for no surprises data. 😞 I'm almost to the point that I don't even want this phone anymore. 😞
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rikkster wrote:

Go in to Settings > Connections and under Wi-Fi, verify that you are connected to a wireless r...

Please disable mobile data for now. When attempting to connect to your Wi-Fi router with your S5 Neo, do you see any error messages, (e.g. authentication error)? Sometimes an incorrectly typed password causes this. Or the security settings, (WPA/WPA2/FT PSK), were not selected.  

Another option: If your wireless router has a WPS (Wi-Fi Protected Setup) button, you might be able to access the router using this method. On your phone, go to: Settings > Connections - tap Wi-Fi, then tap Advanced. Tap 'WPS push button'. If equipped, tap the WPS button on your wireless router.

The WPS logo on the wireless router might look something like this:



In WPS push button mode, the phone will scan for the wireless router which could take up to twenty seconds or more. The actual connection to the router is almost instantaneous. 

I'll try that. 😃

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