How can a brand new Koodo contract phone sold by an authorized retailer be already reported as stolen / lost phone and on national blacklist? I got a blacklisted (reported as stolen / lost) brand new phone on Koodo tab!!! Here is my story (kind of long):
I signed up a Koodo contract with a brand new phone on small tab at the Mobile Shop in RCSS. The phone was out of stock at this store, but they were able to transfer the phone from another store within 2 business days later while I signed up the contract and got all the documents done at the spot first. Everything seems fine with the phone's IMEI, sim card, Tab discount, and other regular things on the invoice and the contract is standard with correct plan selected. I was happily waiting for the phone.
After 4 business days (instead of 2 business days), I finally got the phone. After I got back home and inserted Koodo sim card, the phone always shows "Emergency Calls Only", my first thought was a bad sim card, so I switched to my friend's sim, still the same "Emergency Calls Only". Then I searched online for all different fixes and solutions and tried all sorts of fixes for 2 days but no luck. So I called Koodo Technical Support, not too much help from them though, as the tech support kept telling me to do an exchange of the phone since it's still within 15 days.
Then I called The Mobile Shop for an exchange, but the phone is out of stock at the shop. After another 4 days of searching for a stock of this phone, they still couldn't find one to exchange. In these 4 days, I called Koodo couple times, but they can't do the exchange because it's not from official Koodo Store and keep telling to do exchange at the mobile shop where no stock can be found. I don't want to give up this phone as I really love the spec and feel of it. My friend suggested me to check if the phone is on blacklist as blacklisted phone cannot be registered to carriers and would show "Emergency Call only" all the time. I laughed at him and told him this is a new phone on Koodo contract / tab not from Kijiji. However, I still did a search for fun. AND surprisingly, IT'S BEEN REPORTED AS STOLEN / LOST!!! And on Blacklist. I was shocked!!! It's a brand new phone from Koodo!!!
I then told the Mobile Shop and they contacted Koodo, but even their internal channel at Koodo could not give them a clear answer if the phone can be removed from blacklist and how long it will take even if can be removed. Since my 15 days buyer's remorse period was almost end (with all these troubles and back and forth conversations), I have no way but refund the phone. What a waste of my time and efforts. No single penny of compensations. The Mobile Shop blamed Koodo for allowing blacklisted phone registered on tab, and Koodo blamed the Mobile Shop to sell a blacklisted phone. At the end, it's the customer who suffers and lost.