Koodo Community

Community

Solved

How can i suspend my account?


icon

Best answer by Chad Burr 13 May 2017, 12:12

Log into self serve

Click view rate plan

Click report my phone lost or stolen

Read the caveats

Click suspend my phone.


If you're looking to suspend your services while you're on vacation, you'll need to contact koodo via Facebook messenger or Twitter direct message and ask about a seasonal hold. Keep in mind a seasonal hold is considered a plan change. When you come back and want to turn your services back on you'll need to choose a new plan from what's available.

View original

1 reply

Userlevel 7
Log into self serve

Click view rate plan

Click report my phone lost or stolen

Read the caveats

Click suspend my phone.


If you're looking to suspend your services while you're on vacation, you'll need to contact koodo via Facebook messenger or Twitter direct message and ask about a seasonal hold. Keep in mind a seasonal hold is considered a plan change. When you come back and want to turn your services back on you'll need to choose a new plan from what's available.

Reply