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how can i return my phone i ordered it online


What's the process if you want to return the phone ?should i shipped it back to the same address of the sender KOODO MOBILE 89 FREEPORT BOULEVARD NE CALGARY AB T3J 4X8 .the phone has 15 days return policy and i just received it last wednesday october 19 2016.can someone help me regarding this matter thanks

8 replies

Userlevel 7
Badge +4
You will need to call 611/customer service to request a return mailer.

http://help.koodomobile.com/getting-started-with-koodo/before-you-purchase/what-is-your-warranty-and...

Userlevel 7
Badge +4
[quote=Goran]You will need to call 611/customer service to request a return mailer.

http://help.koodomo...[/quote.
Userlevel 6
Goran wrote:

You will need to call 611/customer service to request a return mailer.

[url=http://help.koodomo...

Hey! Our webstore team will need to arrange the return process for you. Please don't send the phone back until we send you a return mailer. We suggest sending an email to the address found in the link that David provided. Just confirming that 611 will not be able to assist with webstore inquiries. Thank you!
Goran wrote:

You will need to call 611/customer service to request a return mailer.

[url=http://help.koodomo...

Ok thanks
Goran wrote:

You will need to call 611/customer service to request a return mailer.

[url=http://help.koodomo...

One more thing once they got the phone is my tab will be reversed ? And my money will be refunded right?
Goran wrote:

You will need to call 611/customer service to request a return mailer.

[url=http://help.koodomo...

I just called them 611 and they told me to contact the webstore.but thanks a lot
Userlevel 6
Goran wrote:

You will need to call 611/customer service to request a return mailer.

[url=http://help.koodomo...

Hey Robert! We will definitely reverse the tab and refund your money once we receive your phone back 🙂!
yes u can return the phone

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