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How can I get back my account balance


I'd like to get back the account balance to my credit card... cause I leave the country and wont come back soon...

2 replies

Userlevel 7
Hi Jack, we can't do that here I'm afraid 😞 This is just an online forum for asking and answering questions. Try giving koodo a call! *611 from your koodo phone.
Userlevel 7
Any credit balance remaining on your account is refunded in the form of a cheque. You can't and won't receive it as a refund onto your credit card. If its a prepaid balance, that is non-refundable. Call Koodo at *611 from your Koodo phone or if you don't have one anymore, call them at 1-866-995-6636 from any phone.

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