Quite simple, I want to buy and add a new phone to my account. No help anywhere explaining this and it is after hours so no person to talk to. A more user friendly web site would be nice. A simple click on a button that says "Add A Phone" with the proper perameteres would be awesome. Looking forward to be able to do this after hours as i work a lot in the day time. By the time this question will be answered, I am quite sure that I would have talked to an agent and completed this task that should be simple but some feel the need to hide it under a different name! I am quite sure of this!!!