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Home Wifi won't connect to phone! Please help!


I have a samsung galaxy s4 that (so far) hasn't had any problems. I just moved and it won't connect to my home Wifi. It worked at my old house, works in public (mcdonalds wifi etc). I know it isn't the router/wifi because it works perfectly on my laptop, xbox, boyfriends phone etc.

Ive tried forgetting and reconnecting, battery pull, soft shutdown etc. Im not that techy so if theres anything I could do without having to go to someone that would be great.

Thanks!

3 replies

Userlevel 5
Hey Madeleine! Were you able to connect to your home Wifi? If not, I would suggest calling in our tech support at *611 and they will be able to help you out :) 
No I wasn't, I will give them a call! Thank you 🙂
Userlevel 6
Madeleine wrote:

No I wasn't, I will give them a call! Thank you :)

Were they able to figure things out? 

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