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Hi, im trying to register for self serve.


Im trying to register for the self severl, but the first thing you have to do is enter your koodo phone number, ive been doing that, exactly as in instructed by the site, but my phone number doesn't exist...i don't understand. Could someone please tell me if i have to call a number or something, i mean i don't mind going to the store tk buy a card but what if i do that and my number is still unrecognizable?

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Userlevel 7
Badge +4
Have you activate your Prepaid SIM already?
https://activateprepaid.koodomobile.com/
Im pretty sure they did all that for me at the store....im not 100% though
Userlevel 7
Badge +4
Heather M Hargreaves wrote:

Im pretty sure they did all that for me at the store....im not 100% though

To activate a Prepaid SIM, you have to set up a password to access your Self Serve account.  So most of time, store rep dosn't activate prepaid SIM.

So, click the link I provided above and try activate your SIM.
Let us know if its works/go through.
Heather M Hargreaves wrote:

Im pretty sure they did all that for me at the store....im not 100% though

My SIM was activated...and I also cannot access self serve....Keep getting that my number and email are not recognized??
Userlevel 7
Badge +4
Heather M Hargreaves wrote:

Im pretty sure they did all that for me at the store....im not 100% though

https://community.koodomobile.com/koodo/topics/i-am-having-problems-accessing-self-serve-my-email-and-number-not-being-recognized-can-anyone-help

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