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HI I cannot acces my account


16 replies

Userlevel 7
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What is it telling you when you try to log in? Did you finish your registration when you originally signed up?
Goran wrote:

What is it telling you when you try to log in? Did you finish your registration when you original...

Says can't log in
I have been with Koodo for years now and today suddenly it says that my e-mail & name are not linked to my phone number.
Userlevel 7
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Id suggest sending a private message to Koodo via Facebook Messenger or DM via Twitter explaining the issue and someone can look into it.
Userlevel 7
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Were u able to login previously?
Yes I could.
Userlevel 7
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Stella Horcajada wrote:

Yes I could.

When you try to login now, what shows up?  What does it say exactly?
Stella Horcajada wrote:

Yes I could.

It does not recognize my e-mail or password. When I try the forgot option it does not link my name to my phone number.
Userlevel 7
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Stella Horcajada wrote:

Yes I could.

Ok that is very weird.  Are you sure you are using the correct email?  Was the email auto filled previously or did you manually type it all the time?
Stella Horcajada wrote:

Yes I could.

I auto typed it the first time but I retyped it but it still did not work.
Userlevel 7
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Stella Horcajada wrote:

Yes I could.

Ok Then at this point I would do as Goran suggested above by sending Koodo a private message via facebook or twitter 
Stella Horcajada wrote:

Yes I could.

I did yesterday but I still have had no response from them
Userlevel 7
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Stella Horcajada wrote:

Yes I could.

Give them some time.  They have had a surge of requests recently.
Usually you will get a response in a couple of days.

You can follow up here if you have not received a reply from Koodo by Thursday 
Stella Horcajada wrote:

Yes I could.

Thank you!
Stella Horcajada wrote:

Yes I could.

i just want some info. on my account...

Userlevel 7
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Stella Horcajada wrote:

Yes I could.

@Charles
   You can sign into Self Serve to find out lots about your account.

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